FAQ

Got a question? You can find all answers here:

What type of paper is the poster printed on?

All of our posters are printed on High Quality 200 g/m² matte, smooth, non-reflective paper. For an durable and long lasting poster.

What payment methods do we accept?

We currently accept the following payment methods: Visa, MasterCard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay and PayPal.

Product Quality

Questions about the product quality that we offer.

What type of paper is the poster printed on?

All of our posters are printed on High Quality 200 g/m² matte, smooth, non-reflective paper. For an durable and long lasting poster.

Our posters are also printed on FSC-certified or equivalent paper for sustainability.

What poster sizes are available?

We offer the following poster sizes: A4, A3, A2 and A1. For more detailed information about the sizes please check the product option on the product page.

What should I do if the item I received is damaged or defective?

In rare cases, a poster may arrive damaged or with quality issues. If this happens, please contact us at kickzprints@gmail.com within 20 days of receiving your order, and we'll be happy to investigate and find a solution.

Shipping & Delivery

Questions about the product quality that we offer.

Where is my order?

To track the status of your order, please use the tracking number provided in the shipping confirmation email. If you can't find your tracking number please contact us via e-mail. kickzprints@gmail.com

Do we ship internationally?

Yes, we offer free worldwide shipping.

Why hasn't the tracking info been updated?

Our posters are printed on-demand. This means that we do not have posters already printed in-stock. Sometimes it takes a bit longer to process an order before it gets shipped. Please be patient.

If your order is stuck without an tracking number for more than 1 week after the order date. Please contact kickzprints@gmail.com.

My shipment was marked as delivered, but I haven't received it.

Please check that your order wasn't delivered with neighbours or in a pickup point. If you still haven't found your order send us an email on kickzprints@gmail.com including your order number and the concern. We will initiate an investigation with the shipping carrier and resolve the issue.

My package got lost in the mail.

For packages lost in transit, please get in touch with us within 20 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

What happens if I receive an incorrect item in my order?

Please contact us at kickzprints@gmail.com with your order number and details of the incorrect item received. We will work to resolve the issue.